At Khiya, we prioritize customer satisfaction and want to ensure your shopping experience is as seamless as possible. If for any reason you are not satisfied with your purchase, we offer a 30-day return policy to provide you with ample time to request a return.
Return Eligibility
- Return Window: You have 30 days from the date of receiving your item to request a return.
- Condition Requirements: Returns are accepted only if the item is in its original condition—unused, unworn, with tags attached, and in its original packaging.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
How to Initiate a Return
To initiate a return, please contact us at support@khiya.uk. Once your return request is approved, we will provide you with a return shipping label at no cost, along with instructions on how to return your package.
Note: Items returned without prior authorization will not be accepted.
For further inquiries regarding returns, feel free to reach out to us at support@khiya.uk.
Return Process
- Method: Returns are processed by mail.
- Restocking Fee: No restocking fee applies.
- Product Condition: Items should be returned in the condition they were received.
Special Cases
- Wrong Product Received: If you receive an incorrect item, please email us at support@khiya.uk with photos of the incorrect product. We will provide a return shipping label and send a replacement promptly upon receiving the returned product.
- Exchange Policy: Exchanges are available only for defective or damaged products. If you need an exchange for the same item, please contact us at support@khiya.uk. We will process the exchange at no additional cost.
- Change of Mind: Unfortunately, we do not accept returns due to a change of mind, including preferences regarding color, size, or texture.
Order Cancellation
We strive to process orders quickly. If you wish to cancel an order, please notify us as soon as possible. While we will make every effort to cancel your order, we cannot guarantee cancellation if the item has already been shipped.
Refund Guidelines
Refunds will be issued once we receive and inspect the returned item. Please allow up to 10 business days for the refund to reflect in your bank account.
Non-Returnable Items
The following items are non-returnable:
- Gift cards
- Downloadable software products
- Certain health and personal care items
Refund Process
- Notification: Upon receiving and evaluating your returned item, we will notify you via email of the refund status.
- Approval: If approved, the refund will be processed promptly, and the credit should appear on your original payment method within 5 to 10 business days.
Addressing Delayed or Missing Refunds
If your refund has not appeared after 10 business days, please follow these steps:
- Double-check your bank account.
- Contact your credit card provider, as there may be processing delays.
- Consult your bank regarding any potential delays.
If you have completed these steps and still do not see your refund, please contact us for further assistance.
Non-Refundable Items
Only regular-priced items are eligible for refunds. Sale items are non-refundable.
CONTACT INFORMATION:
Business Name: Khiya
Phone: +44 7365 695675
Email: support@khiya.uk
Address: Office 167 182-184 High Street North, London E6 2JA, United Kingdom
Business Hours:
Monday – Friday: 09:00 AM – 06:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: Close