At Khiya, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website (www.khiya.uk), make a purchase, or engage with our services. Please read this policy carefully to understand how we handle your personal information.
1. Information We Collect
We collect the following types of information when you use our website:
Personal Information:
- Contact Information: Name, email address, phone number, and billing address.
- Payment Information: Credit card information, PayPal details, and other payment methods.
- Order Information: Product orders, purchase history, and delivery details.
- Account Information: If you create an account, we may collect your username and password.
Non-Personal Information:
- Device and Browser Information: IP address, browser type, operating system, and other technical information collected automatically.
- Usage Information: Pages viewed, links clicked, and other actions performed on the site.
- Cookies: We use cookies to enhance your experience on our website, including for authentication, preferences, and tracking user behavior.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill orders: This includes processing payments, delivering products, and sending order confirmations and receipts.
- To improve our services: We use your data to improve the functionality and performance of our website.
- To communicate with you: We may send you promotional emails, newsletters, and information about your orders. You can opt out of these communications at any time.
- To provide customer support: We use your contact information to assist you with any inquiries, issues, or returns.
- To comply with legal obligations: We may use and disclose your information to comply with applicable laws, regulations, or legal processes.
3. How We Protect Your Information
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure socket layer (SSL) technology for payment transactions.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
4. Sharing Your Information
We may share your information in the following situations:
- With service providers: We share your information with trusted third-party providers, such as payment processors, shipping companies, and email marketing services, to assist with business operations. These third parties are required to keep your information confidential and secure.
- For business transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred.
- As required by law: We may disclose your information if required by law or to protect the rights, property, or safety of Khiya, our customers, or others.
5. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience and gather analytics data. Cookies are small text files that are placed on your device when you visit our website.
You can control cookie settings through your browser preferences. If you choose to disable cookies, some parts of our website may not function as intended.
6. Your Rights and Choices
You have the right to:
- Access: You can request a copy of the personal information we hold about you.
- Correct: You can request to update or correct your personal information.
- Delete: You can request the deletion of your personal information, subject to certain exceptions.
- Opt-out: You can unsubscribe from promotional emails at any time by clicking the unsubscribe link in the email or contacting us at support@khiya.uk.
To exercise these rights, please contact us using the information below.
7. Children’s Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child under 18, we will take steps to delete such information as quickly as possible.
8. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external websites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated effective date. We recommend that you review this policy periodically.
10. Contact Us
Business Name: Khiya
Phone: +44 7365 695675
Email: support@khiya.uk
Address: Office 167 182-184 High Street North, London E6 2JA, United Kingdom
Business Hours:
Monday – Friday: 09:00 AM – 06:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: Close