Frequently Asked Questions (FAQs)
1. What is Khiya?
Khiya is an online store that specializes in creating customized mugs and tumblers. We provide personalized drinkware designed to add a unique touch to your daily routine. Our products are perfect for gifts, personal use, or any occasion.
2. Do you offer free shipping?
Yes! We provide free shipping on all orders within the UK. We want to ensure your shopping experience is as easy and enjoyable as possible.
3. What currency do you use?
All transactions on Khiya are processed in GBP (British Pounds), and prices are displayed in GBP. If you prefer to see prices in a different currency, you can select your preferred option at checkout.
4. How can I contact Khiya?
You can contact us via the following methods:
- Email: support@khiya.uk
- Phone: +44 7365 695675
- Business Hours: Monday – Friday: 09:00 AM – 06:00 PM, Saturday: 10:00 AM – 6:00 PM Sunday: Close
- Address: Office 167, 182-184 High Street North, London E6 2JA, United Kingdom
5. What payment methods do you accept?
We accept a variety of secure payment methods for your convenience:
- PayPal
- Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
- Google Pay (via PayPal)
All transactions are processed securely to protect your payment information.
6. Can I return or exchange an item?
Yes! We have a customer-friendly return and exchange policy. If you’re not satisfied with your purchase, you can return or exchange it within 14 days of receipt. To initiate a return or exchange, please visit our Returns Policy page for more details.
7. How do I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your shipment’s progress and estimated delivery date.
8. What if I have a question that isn’t listed here?
If you have any other questions or need assistance, please feel free to reach out to us via email or phone. We’re happy to assist you and ensure you have a smooth shopping experience!